Can't send sms text to Android from my iPhone

Question

Can't send sms text to Android from my iPhone

I've been on phone support with Verizon all morning. Yesterday, all of my texts to Android users stopped going through. I updated my iOS, checked for blocked contacts, dove deep into the MyVerizon app to make sure my numbers weren't being blocked. verizon did a line refresh and we rebooted and nothing. I've reset wifi network, removed sim card, turned off iMessage, etc. What else can I try and how do I resolve this? I am using chat on other social media apps but really, is this the only way? what is the point of having this stupid phone if you can't text everyone from it???

[Re-Titled by Moderator]

Posted on Feb 10, 2022 7:21 AM

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Answer 1

Top-ranking reply

ChrisJ4203

Level 10

230,678 points

Feb 10, 2022 7:25 AM in response to GoGreenGoWhite

There is nothing else you can do. There is nothing on the iPhone that can be set or unset regarding SMS. That is strictly controlled by the carrier. Their carrier settings on the phone that provide the connection to their SMS/MMS servers is controlled by them, and your carrier account has to be correctly provisioned to be able to send SMS, since it uses their cellular connection. You will need to continue to work with Verizon.

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Answer 2

KiltedTim

Level 10

203,650 points

Feb 10, 2022 7:25 AM in response to GoGreenGoWhite

SMS and MMS messaging are carrier features.

Verizon needs to re-provision your line to fix the problem. The problem is on their end, not yours.

Call them back and escalate the call until you get someone who knows what 'provisioning' is.

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Can't send sms text to Android from my iPhone

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