Apple Mail signatures not working

Hi there Andrew,

We'd like to help with the issue you're having regarding Mail signatures.

You mentioned that when creating a new email, it only shows the signatures listed under your iCloud account within the Mail preferences. You also mentioned this only started to occur when getting your new Mac, but if you still have your old one, does it also exhibit the same issues at this time?

What exactly shows when you create a new email, and you're only being able to select from the signatures listed under your iCloud account? Any options, settings, etc. other than being able to select from those specific signatures?

As you have macOS 12.2 installed, have you already restarted your Mac since updating it? If not, this link shows how to Restart your iPhone.

Cheers!

Thank you for replying so quickly. That really wasn't the route I wanted to take but if I have to, I have to...

My situation:

On my MacBook Pro I have set up custom email domain emails on iCloud and, I have no idea if that has anything to do with it, but the signatures on three of the email accounts refuse to work (as they always done in the past). Two of them only have one signature, which is also set to be the default but this is totally ignored when the respective From: email address is chosen in the new message window. The default is not shown and there is no signature available under the Signature pop down box.

The other account is weirder. It has two email addresses associated with it, one that is the main one used (and is set to be the default email address) and a secondary one. The signatures are set up as always worked previously but the signatures are missing as above for other email addresses. However, they are there and the default signature also appears for the secondary email address. I have also noticed if I try to add a new signature it pre-populates the signature with the secondary email address, not the default one (even though it is not selected in the Accounts area - the main email address is).

I have exactly the same signature set up on the previous version of Mac Mail (14.0) on my iMac and it all works fine!

I will play around a little more and then give your solution a go. Thank you!

Hello Andrew,

Thanks for those screenshots and the extra details.

Based on what's been tried, along with the confirmed details, we recommend contacting Apple as the next step: Get Support

Take care!

Hi Andrew

I am having a similar problem and it is really annoying me! Did you manage to solve it?

Thanks

Julie

I was moving around tens of thousands of emails so wasn't able to try this earlier, but it turned out it was the good, old "turn it off and on again" solution! A simple reboot solved it 😀