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agnese244 Author

Level 1

4 points

Face ID disabled

Hi. My Face ID stopped working. I read that maybe updating the phone would’ve fixed the problem but It didn’t. How can I make an appointment to an Apple store?

iPhone 11 Pro, iOS 15

Posted on Feb 2, 2022 8:48 AM

Top-ranking reply

brbo

Level 8

35,915 points

Posted on Feb 2, 2022 7:53 PM

Hi agnese244,

Welcome to the Apple Community.

Here's Apple Support's trouble- shooting article:

If Face ID isn't working on your iPhone or iPad Pro:

https://support.apple.com/en-us/HT208114

Apple Store:

To make a Genius Bar reservation online:

https://www.apple.com/retail/geniusbar/

From iOS device you can use the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

Apple phone numbers around the world

Contact Apple for support and service:

https://support.apple.com/en-us/HT201232

All the best :-)

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Face ID disabled

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