You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Forgot my passcode

Hi I forgot my passcode and i want to restart my iPhone without lose my data (phone & videos)

iPhone 11 Pro Max, iOS 15

Posted on Jan 28, 2022 7:41 AM

Reply
2 replies

Jan 28, 2022 7:48 AM in response to birak113

Do you see something as shown in the pic below?


In that case...

Following this process is the only way out. The steps given in this link will help you reset the passcode -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  • You have an iCloud or iTunes latest backup, then there is nothing to worry about. 
  • You have not backed up or do not have the latest backup, nor imported nor you have synced nor uploaded your data to cloud drives prior to the situation that you are in, then I am sorry, all your data is lost.


Forgot my passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.