You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Songs With 'Dotted Cloud' Icon on iTunes on PC

Hello,


I have iTunes on my iPhone and on my PC. I subscribe to iTunes Match.


In iTunes on my PC, many songs have a dotted outline of a cloud icon. I can play these songs on my PC, but when I try to play them on my iPhone I get the error message: 'This song is not currently available in your country or region.' I live in Canada.


This problem seemed to start when I let iTunes Match lapse for a year and then re-subscribed.


Thank you in advance for your advice,


Gary


Windows, Windows 10

Posted on Jan 15, 2022 11:08 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 16, 2022 11:51 AM

Hello Shortstop44,



We see you're having an issue with a dotted-line cloud icon appearing for various songs in the library. We'd be happy to help.


There's some info on that here which may help: Identify cloud status icons in your music library on your Mac or PC


As the page notes this indicates the following: "The song is either waiting to be uploaded, can't be matched, no longer available in the Apple Music catalog, or hasn't been released yet."


For songs taking a long time to upload/match, this page has suggestions in the "If it's taking a long time to upload your music library" section: If your songs are grayed out


Cheers.

Similar questions

3 replies
Question marked as Top-ranking reply

Jan 16, 2022 11:51 AM in response to Shortstop44

Hello Shortstop44,



We see you're having an issue with a dotted-line cloud icon appearing for various songs in the library. We'd be happy to help.


There's some info on that here which may help: Identify cloud status icons in your music library on your Mac or PC


As the page notes this indicates the following: "The song is either waiting to be uploaded, can't be matched, no longer available in the Apple Music catalog, or hasn't been released yet."


For songs taking a long time to upload/match, this page has suggestions in the "If it's taking a long time to upload your music library" section: If your songs are grayed out


Cheers.

Songs With 'Dotted Cloud' Icon on iTunes on PC

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.