Unable To Load Video
I get an error while trying to load my videos, it says, “An error occurred while loading a higher quality version of this video” does anyone have a fix? Or know about this problem?
iPhone 12, iOS 15
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I get an error while trying to load my videos, it says, “An error occurred while loading a higher quality version of this video” does anyone have a fix? Or know about this problem?
iPhone 12, iOS 15
Hello Gsvpreme,
Welcome to Apple Support Communities. We understand that you’re getting an error when trying to play videos. We’re happy to help.
Are these videos that you recorded using the camera of your iPhone? Are these videos purchased from the iTunes Store? If not, where did you obtain the videos?
Please use the steps here to restart your iPhone: Restart your iPhone - Apple Support
We are not seeing any issues at this time. Please check here to see Apple System Status: Apple - Support - System Status
Let us know if you have further questions.
Take care.
Hello Gsvpreme,
Were you able to complete the troubleshooting steps we have provided? If so, we recommend contacting Apple Support here: Apple - Support - Product Selection
Let us know if you have further questions.
Take care.
Yes these videos were taken off of my iPhone, i don’t think it’s a storage problem because i have storage and i proceeded to take more videos afterwards.
Unable To Load Video