You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hey Guys, what can I do to regain the function of my MacBook Pro's physical escape button?
Looking forward to hearing your advice. Thanks!
MacBook Pro 13″, macOS 12.0
RCYH Said:
"Physical Escape Button not working – MacBook Pro (13-inch, M1, 2020): [...]]I'm hoping to understand from the community/debug to see if it's a user problem or a system issue."
-------
Does the esc button work on other apps?
Three Thoughts:
A. Single Out this User:
Try creating a new administrator user, logging in to it, and then trying this once more. Do you still get this error? If so, it is likely an error with the macOS being corrupted somehow.
B. Try Safe Mode:
In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues
C. Reinstall the macOS:
Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more, seeing if you still get this error.
RCYH Said:
"Physical Escape Button not working – MacBook Pro (13-inch, M1, 2020): [...]]I'm hoping to understand from the community/debug to see if it's a user problem or a system issue."
-------
Does the esc button work on other apps?
Three Thoughts:
A. Single Out this User:
Try creating a new administrator user, logging in to it, and then trying this once more. Do you still get this error? If so, it is likely an error with the macOS being corrupted somehow.
B. Try Safe Mode:
In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues
C. Reinstall the macOS:
Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more, seeing if you still get this error.
RCYH Said:
"Physical Escape Button not working – MacBook Pro (13-inch, M1, 2020): Hey Guys, what can I do to regain the function of my MacBook Pro's physical escape button? I'm using the escape function (physical button) to: Exit spreadsheet cell after reading/editing formulas[...]"
-------
Are you Using Excel?
Sounds like you're using Microsoft Excel? If so, contact Microsoft Support. They are the developer of the software.
Start Here: Microsoft Contact Us Virtual Agent - Microsoft Support. Perform a chat session with Microsoft using a computer, as it would be more user-friendly doing so
Negative, I'm on Google Sheets and I've been a long time Macbook PRO user for ~10 years now. I can guarantee that this is a new issue that I've never encountered before. I'm hoping to understand from the community/debug to see if it's a user problem or a system issue.
RCYH Said:
"Physical Escape Button not working – MacBook Pro (13-inch, M1, 2020): Sorry, just saw the follow-up question. Negative, the ESC button does not work on other apps."
-------
What to Try:
Perform the 3 listed items I've listed (A., B., and C.).
A. Single Out this User
B. Try Safe Mode
C. Reinstall the macOS
Thanks TheLittles! I'll give it a try shortly.
Sorry, just saw the follow-up question. Negative, the ESC button does not work on other apps.
Physical Escape Button not working – MacBook Pro (13-inch, M1, 2020)
