Pair a Mouse2 to imac24”

My Mouse2 and Magic keyboard no longer work on my new iMac 24”. How canI fix it if the Mouse2 won’t move on mys reen

iMac 24″, macOS 11.6

Posted on Dec 7, 2021 05:19 AM

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Dec 8, 2021 07:43 AM in response to Donnab500

Greetings, Donnab500.


Welcome to the Apple Support Communities. Being able to use your mouse and keyboard with your Mac is vital, so we can understand why you’d want a resolution.


We see that you reached out to us from: If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac 


Did you have a chance to work through those steps? If so, and the issue persists, try to force your Mac to shut down: Shut down or restart your Mac


Then, test to see if your mouse and keyboard respond. We hope this helps! Thanks for being a part of the community.


Sincerely.

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Dec 8, 2021 07:44 AM in response to Donnab500

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.     Connect the USB keyboard and mouse to the computer.

2.     Open System Preferences – Bluetooth

3.     Un-pair the wireless keyboard and mouse.

4.     Turn off Bluetooth

5.     Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262

6.     Restart the computer normally.

7.     Open System Preferences – Bluetooth

8.     Turn on Bluetooth

9.     Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again. 

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Dec 8, 2021 08:09 AM in response to rkaufmann87

Thank you for your help.

I called AppleSupport by phone. She tried to fix it. We ended by taking all equipment to Apple Service place and after 3 hours fixed it.


An old keyboard that attaches to computer was needed to get it into computer.

(I was the 2nd person there that day with same problem and solution.)

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Pair a Mouse2 to imac24”

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