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iTunes

How can I download iTunes so I can reset my phone? It is disabled

iPhone XS

Posted on Dec 5, 2021 4:29 PM

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Question marked as Top-ranking reply

Posted on Dec 5, 2021 4:55 PM

You need to use a Windows computer with iTunes or use any Mac computer.

If you have a Windows computer that doesn't have iTunes, see: Download and use iTunes for Windows - Apple Support

Also see the following from If you forgot your iPhone passcode - Apple Support


This process requires a Mac or PC. If you're using a PC, make sure that it has Windows 8 or later, and that iTunes is installed. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.


If you don't have a computer and you can't borrow one, you need to go to an Apple Retail Store or Apple Authorized Service Provider for help.

1 reply
Question marked as Top-ranking reply

Dec 5, 2021 4:55 PM in response to brittanyfrommeherrin

You need to use a Windows computer with iTunes or use any Mac computer.

If you have a Windows computer that doesn't have iTunes, see: Download and use iTunes for Windows - Apple Support

Also see the following from If you forgot your iPhone passcode - Apple Support


This process requires a Mac or PC. If you're using a PC, make sure that it has Windows 8 or later, and that iTunes is installed. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.


If you don't have a computer and you can't borrow one, you need to go to an Apple Retail Store or Apple Authorized Service Provider for help.

iTunes

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