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Mute button is permanently on so I can't hear callers how do I remove this

I cant take calls because the mute button is on but I can't remove it - any suggestions?

Posted on Nov 29, 2021 2:30 AM

Top-ranking reply

ProustGiulio

Level 10

208,590 points

Posted on Nov 29, 2021 2:34 AM

Dirty? Try to clean it using a soft brush.

Broken? Make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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Mute button is permanently on so I can't hear callers how do I remove this

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