You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my phone shut down doesnt turn on tried all the ways pressing volume up then down then power didn't work when i plug it to charge i hear the pluggging sound whats its problem

my phone shut down doesnt turn on tried all the ways pressing volume up then down then power didn't work when i plug it to charge i hear the plugging sound whats its problem??



iPhone XS, iOS 15

Posted on Oct 29, 2021 3:26 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2021 4:43 AM

Try this. If it fails twice start a repair.

Frozen phone

see the process below, using the Update option if possible.

Work all through it.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

There is no guarantee you can save any data since your last backup if you need to use the Restore option.

 If the problem remains then arrange a repair

https://support.apple.com/iphone/repair/service

1 reply
Question marked as Top-ranking reply

Oct 29, 2021 4:43 AM in response to Celinern

Try this. If it fails twice start a repair.

Frozen phone

see the process below, using the Update option if possible.

Work all through it.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

There is no guarantee you can save any data since your last backup if you need to use the Restore option.

 If the problem remains then arrange a repair

https://support.apple.com/iphone/repair/service

my phone shut down doesnt turn on tried all the ways pressing volume up then down then power didn't work when i plug it to charge i hear the pluggging sound whats its problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.