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SwedenMaja Author

Level 1

4 points

Move active licens for app

Hi!

In our company we purchase app-licenses for our customers. We have purchased 1 licens for the app TD Snap. They have downloaded the app, then a time later we had to get the iPad back to factory reset.

Now they can see the app in our MDM-system, but can't download it. It just says View, not Install.

It seems lika the system haven't let go of the app licens. In our store for licens purchases it says that one licens is used, but it's not.

How can we manage the license that is currently floating in the air? :)

iPad Pro 9.7-inch WiFi, Cellular

Posted on Oct 29, 2021 1:39 AM

Top-ranking reply

celliott147

Level 6

12,254 points

Posted on Oct 29, 2021 7:49 AM

This depends on how you issued the license and your MDM vendor. If you chose a code for redemption, you cannot reuse the license. If you used device based, your MDM vendor's documentation or support will be the best resource for how to deploy as each vendor is different in their approach.

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Move active licens for app

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