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Apple ID

Got a message saying my Apple ID and phone number was used by a new iPhone, what should I do?

iPhone XS Max, iOS 14

Posted on Sep 23, 2021 6:55 AM

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Question marked as Top-ranking reply

Posted on Sep 23, 2021 7:35 AM

First decide if it is real or just phishing. If you think it is real, do you recognize the information? Sometimes Apple's system seems to think a device I am using which has just been updated is "new" and sends me those messages. If I just did something such as update my device, or sign into a device I have not used in a long time I see those and don't worry about it..


Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


If you are uncertain about a message and a resource provided in that message, do not click on any links. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to verify the service the message is telling you to use.



1 reply
Question marked as Top-ranking reply

Sep 23, 2021 7:35 AM in response to Yukenj

First decide if it is real or just phishing. If you think it is real, do you recognize the information? Sometimes Apple's system seems to think a device I am using which has just been updated is "new" and sends me those messages. If I just did something such as update my device, or sign into a device I have not used in a long time I see those and don't worry about it..


Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. Here are some guidelines:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679


Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759


If you are uncertain about a message and a resource provided in that message, do not click on any links. Try to independently verify the resource by going to a support page on apple.com and use that to contact Apple or to verify the service the message is telling you to use.



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