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My son forgot his numeric passcode, but today his facial recognition stopped working. We are trying to unlock his phone.

Locked out using facial recognition, can't remember passcode.


iPhone XR, iOS 14

Posted on Sep 15, 2021 1:58 PM

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Question marked as Top-ranking reply

Posted on Sep 15, 2021 1:58 PM

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️

1 reply

My son forgot his numeric passcode, but today his facial recognition stopped working. We are trying to unlock his phone.

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