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My iPad touch screen is not responding to touch. Can’t enter passcode. Can’t “slide” to power off. No case. Screen is clean. Fully charged and unplugged

My iPad touch screen is not responding to touch. Can’t enter pass code, nor “slide” to power off. Fully charged. Clean screen. No protective cover.

iPad Air, iOS 12

Posted on Sep 14, 2021 5:31 AM

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Question marked as Top-ranking reply

Posted on Sep 14, 2021 6:03 AM

Start here >>> If the screen isn’t working on your iPhone or iPad - Apple Support


If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPad won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

1 reply
Question marked as Top-ranking reply

Sep 14, 2021 6:03 AM in response to HMF2021

Start here >>> If the screen isn’t working on your iPhone or iPad - Apple Support


If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPad won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

My iPad touch screen is not responding to touch. Can’t enter passcode. Can’t “slide” to power off. No case. Screen is clean. Fully charged and unplugged

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