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my ipad will not turn off when I holding the power and volume button for 10 minutes. How do I manually turn it off. It is locked and I cannot open it with itunes


Posted on Sep 7, 2021 7:30 PM

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Sep 8, 2021 12:51 AM in response to Mona6313

If iPad isn’t responding, do one of the following:

  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPad won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

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Sep 8, 2021 12:49 AM in response to Mona6313

Hello Mona,


I wish you had stated which iPad model you have. Try Force Restarting your iPad as shown below:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button and keep it pressed until Apple logo appears, release the button.



Axel F.

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