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PLEASE HELP : Cannot Reset Security Questions. We don’t have sufficient information to reset your security questions.

I am unable to reset my security questions and need help please.

Posted on Sep 6, 2021 7:15 PM

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Question marked as Top-ranking reply

Posted on Sep 6, 2021 7:17 PM

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:

click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022


Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169


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Question marked as Top-ranking reply

Sep 6, 2021 7:17 PM in response to anuradhapunjala

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:

click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022


Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169


Reply

Sep 6, 2021 7:29 PM in response to Limnos

I am able to follow the steps until step 4 (enter Apple ID password, then select Continue. ) when i select "I want to reset my security questions", i am receiving below error :

Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions.


This is where i need help


Reply

PLEASE HELP : Cannot Reset Security Questions. We don’t have sufficient information to reset your security questions.

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