my phone is disabled
My phone is disabled and it said to connect to itunes? but it is locked and I am on my computer and dont see anywhere to do anything
iPhone 12 Pro, iOS 14
Question marked as
Top-ranking reply
Given that to remove the existing passcode you must connect your device via USB to a computer (a Windows PC running the latest iTunes version, or a Mac, which can run iTunes or Finder, depending on the macOS installed on it), and keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPad to the computer. These are the instructions to re-gain access to your device:
If it is an iPhone:--> If you forgot your iPhone passcode - Apple Support
If it is an iPad:--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
Or, watch this support video about the same matter:
https://www.youtube.com/watch?v=7s8-zLG9ySQ
Regards
Giulio