why doesn't my phone have the 'add contact' feature

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Steelman1951 Author

Level 1

9 points

why doesn't my phone have the 'add contact' feature

why doesn't my iphone XR have the 'Add Contact' button in my group text info?

Posted on Aug 17, 2021 4:20 AM

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Answer 1

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Top-ranking reply

Steelman1951 Author

Level 1

9 points

Aug 18, 2021 7:30 AM in response to mario49

Lets try this again. I currently have a text string going with 10 people. Had it for a year now. I want to add an 11th person. When I hit the info button and it lists the 10 people, there is NO 'add contact' button to add a new person.

Do I really have to start all over and add 11 people to a new string?

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Answer 2

jdo_apple

Community Specialist

Aug 20, 2021 7:29 AM in response to Steelman1951

Hi Steelman1951,

Your iPhone will try to use MMS always unless it's unavailable. Most commonly this happens when a message group includes someone without an iPhone.

Thanks for using the Apple Support Communities.

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Answer 3

Aug 19, 2021 6:17 AM in response to Steelman1951

Hi Steelman1951,

Thanks for clarifying the concern.

It's likely you're dealing with an MMS message and not an iMessage group.

With an MMS message group, there is no way to add someone to the group in this instance.

Learn more about MMS messages and iMessage differences here:

About iMessage and SMS/MMS

Thanks for using the Apple Support Communities.

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Answer 4

Steelman1951 Author

Level 1

9 points

Aug 20, 2021 6:48 AM in response to barberlives123

Thanks but I looked at my settings and both iMessage and MMS are on. How do you know which one you are using when you set up a group string?

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Answer 5

Steelman1951 Author

Level 1

9 points

Aug 20, 2021 12:21 PM in response to jdo_apple

Thanks...this helped.

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Answer 6

mario49

Community Specialist

Aug 18, 2021 6:16 AM in response to Steelman1951

Hi Steelman1951,

It seems you're having trouble adding a contact and we can help.

Normally, you would see the add contact on the individual numbers of the people who contacted you, as a whole group can't be a contact.

Let us know if that helps.

Thanks for using the Apple Support Communities.

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