Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have had repeat and random issues with my iMac and my original bluetooth keyboard and mouse. If I plug the mouse it says 'charging' but unplugged it will not stay connected. Keyboard will only run plugged in, even though it says connected.

How can I get my original keyboard and mouse to connect and stay connected?

iMac 21.5″, macOS 10.15

Posted on Aug 12, 2021 8:08 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2021 8:11 AM

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

·        

  • Connect the USB keyboard and mouse to the computer.
  • Open System Preferences – Bluetooth
  • Un-pair the wireless keyboard and mouse.
  • Turn off Bluetooth
  • Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
  • Restart the computer normally.
  • Open System Preferences – Bluetooth
  • Turn on Bluetooth     
  • Re-Pair the wireless keyboard and mouse.
  • Unplug the USB keyboard and mouse and begin testing the wireless devices again.

Similar questions

3 replies
Question marked as Top-ranking reply

Aug 12, 2021 8:11 AM in response to mlbayflower

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

·        

  • Connect the USB keyboard and mouse to the computer.
  • Open System Preferences – Bluetooth
  • Un-pair the wireless keyboard and mouse.
  • Turn off Bluetooth
  • Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
  • Restart the computer normally.
  • Open System Preferences – Bluetooth
  • Turn on Bluetooth     
  • Re-Pair the wireless keyboard and mouse.
  • Unplug the USB keyboard and mouse and begin testing the wireless devices again.

I have had repeat and random issues with my iMac and my original bluetooth keyboard and mouse. If I plug the mouse it says 'charging' but unplugged it will not stay connected. Keyboard will only run plugged in, even though it says connected.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.