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Screen capture isn’t working

hi all, I have a iPad Air 4. Right now if I press the top button an volume up, it screen capture isn’t working. If I use Siri, it works. Any idea on how to fix it?

iPad Air, iPadOS 14

Posted on Aug 3, 2021 3:18 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 3, 2021 4:21 PM

First, here is the documentation that describes how to trigger the screenshot:

Take a screenshot on your iPad – Apple Support


Assuming that your iPad has a Home button - to trigger a screenshot, you simultaneously press both the “top” (Sleep/Wake) button and the Home Button. For iPad devices without a Home Button, the process is the same - but instead uses the “up” Volume button. If the timing isn’t right, something other than a screenshot is acheived.


So, to break this down to reliable sequence that consistently works...



1) Press-and-hold the Top Button

2) Press-and-release the Home Button | Up Volume Button

3) Release the Top Button


Now, press the buttons in the stated sequence - quickly; the screenshot is triggered at (2). After a little practice, the sequence becomes second-nature - and you will trigger a reliable screenshot every time.


If you have an Apple Pencil, a further option exists. Using the Pencil, from the bottom-left or bottom-right corner of the screen, swipe toward the centre of the screen; this triggers a screenshot.


I hope this insight and clarification proves to be helpful.

3 replies
Question marked as Top-ranking reply

Aug 3, 2021 4:21 PM in response to vanguy_123

First, here is the documentation that describes how to trigger the screenshot:

Take a screenshot on your iPad – Apple Support


Assuming that your iPad has a Home button - to trigger a screenshot, you simultaneously press both the “top” (Sleep/Wake) button and the Home Button. For iPad devices without a Home Button, the process is the same - but instead uses the “up” Volume button. If the timing isn’t right, something other than a screenshot is acheived.


So, to break this down to reliable sequence that consistently works...



1) Press-and-hold the Top Button

2) Press-and-release the Home Button | Up Volume Button

3) Release the Top Button


Now, press the buttons in the stated sequence - quickly; the screenshot is triggered at (2). After a little practice, the sequence becomes second-nature - and you will trigger a reliable screenshot every time.


If you have an Apple Pencil, a further option exists. Using the Pencil, from the bottom-left or bottom-right corner of the screen, swipe toward the centre of the screen; this triggers a screenshot.


I hope this insight and clarification proves to be helpful.

Screen capture isn’t working

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