Canon scanner not working after Big Sur 11.5.1 update

Question

Level 1

25 points

Canon scanner not working after Big Sur 11.5.1 update

Hi,

I can not use my Canon MG4200 scanner since the apple software update. I get the following pop up. I have done many un-installs etc tried using image capture etc nothing will allow me to open the scanner. I have downloaded extra drivers, I have talked extensively with Canon support. I can use the printer to print just not scan. The scanning function does work and I can get it to scan through the canon app on my iPhone.

I was able to scan before this update and then literally overnight was unable to scan with this pop up coming up.

I am the only user of this MacBook and am the administrator. It is a home computer so I am also in charge of the network.

Any advice?

Posted on Aug 1, 2021 07:36 PM

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Answer 1

Dvd96753

Level 1

8 points

Aug 2, 2021 11:49 AM in response to Camp_mother

I get the same message when trying to use my HP Deskjet 5590 after upgrading to 11.5.1

It worked well previously using 11.2.3 and then 11.5.

I see on the MacRumors forums other users of 11.5.1 are experiencing the same problem.

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Answer 2

Aug 12, 2021 09:36 AM in response to Camp_mother

Same issue. That link doesn't work - database error! Can anyone post the contents of that page or what you did? I have tried changing permissions on the drivers, apps and forcing code signing. None work.