I followed both set the directions and my AirPods still cut in and out

If you're having trouble getting your AirPods to connect, make sure your AirPods are charged, Bluetooth is turned on for the device you want to connect, and reset the device before trying again. If none of those steps work, you should un pair your AirPods from your device, reset the AirPods, and try to reconnect them.

Hello:) Give this a try.

Hello,

In addition to Katana-San's comments, see this:

If the sound from your wireless headphones cuts out or is distorted

Good luck.