You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phishing email

Today I’ve found an email, to me from me using my email account saying my account has been hacked.


That say they have a video of my after I accessed a malicious site and now have malware on my phone, tracking my screen and recording me…..


they say they have all my contacts, have added a pixel to the email so they know I’ve read it and I must pay them to stop them sending said video to my contacts.


I assume this is a scam and I’ve now changed my password etc. But is this possible?


apparently I have 48hrs to pay?


[Re-Titled by Moderator]

Posted on Jul 4, 2021 4:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2021 5:15 PM

Yes, that’s a scam. For added effect, some of those scam messages will include an old password of yours, acquired by the scammers from some server breach.


Shut off remote image loads in mail, though. Those can be used to track your access.


More info > Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

5 replies
Question marked as Top-ranking reply

Jul 4, 2021 5:15 PM in response to woody2k4

Yes, that’s a scam. For added effect, some of those scam messages will include an old password of yours, acquired by the scammers from some server breach.


Shut off remote image loads in mail, though. Those can be used to track your access.


More info > Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Jul 5, 2021 8:34 AM in response to woody2k4

woody2k4 wrote:

If I shut off remote image loads would this affect anything else?


It’ll mean that all arriving mail messages with remote images (usually only advertising email you’ve subscribed to, as few other sources will use remote images, approximately no private mail from humans uses remote images) will also not show remote images, but you can selectively enable those remote image loads in individual arriving messages, if you’re interested in seeing those images. There’ll be a (paraphrasing) “message contains remote images, do you want to load them?” query shown with the remote-images-unloaded message. Most “legitimate “ advertising has more than enough text and has alt tag labels on images that I don’t even bother loading remote images for those.


Basically, remote images are used for tracking. Either by entities you’re affiliated with, or by spammers. They’ll get he time of open, and the IP address that performed the open, and whatever parameters were in the open request which can be enough to tie the open to a specific receiver.


WWDC 2021 had some good security enhancements in this area for upcoming software releases, masking the reader’s IP address. Message-specific parameters will likely still be available to the sender, however.

Phishing email

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.