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Level 1

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I can’t download any apps I’ve contacted apple support and they tried helping me with everything and there was nothing they could do for me can anyone help me solve this issue

iPhone 12 Pro Max, iOS 14

Posted on Jul 2, 2021 1:24 AM

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Answer 1

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Sean_W.

Level 6

8,236 points

Jul 2, 2021 1:33 AM in response to shanea112

Here is an article that may help.

If you can’t download or update apps on your iPhone or iPad - Apple Support

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Answer 2

Eric Root

Level 10

684,789 points

Jul 2, 2021 7:45 AM in response to shanea112

What happens when you try? Error message(s)?

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device.

If necessary

Hard reset.

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting.

Restore - If you see an error when you update or restore your iPhone, iPad, or iPod

Backup - Restore your device from an iCloud or iTunes backup.

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