Screen goes black after a certain angle

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Level 1

9 points

Screen goes black after a certain angle

I had been noticing some stage lights at the bottom of my screen and lately my screen turns black after a 20 degree angle or so—making it impossible to use the laptop without an external monitor.

After looking up on the issue, it turns this is a problem that thousands of customers face (popularly known as "flexgate"), and Apple even instituted a free repair program for the 13' inch macbooks, but mine is 15-inch, 2017 model and is NOT covered under this scheme. Upon talking to representative at the local store, they suggested that the whole screen be repaired costing about $680, which seems very expensive for students like myself. Request the support team to the extend the repair scheme to cover other notebooks that are affected by the SAME problem.

There's a petition that's ongoing regarding the same which has garnered over 36,000 signatures as of today: https://www.change.org/p/apple-fix-all-macbook-pro-2016-and-later-with-stage-light-effect-or-backlight-shutdown-flexgate/

MacBook Pro 15″, macOS 11.3

Posted on Jun 10, 2021 7:23 AM

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Answer 1

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,712 points

Jun 10, 2021 8:20 AM in response to danish037

danish037 wrote:

I had been noticing some stage lights at the bottom of my screen and lately my screen turns black after a 20 degree angle or so—making it impossible to use the laptop without an external monitor.

mine is 15-inch, 2017 model and is NOT covered under this scheme. Upon talking to representative at the local store, they suggested that the whole screen be repaired costing about $680,

Request the support team to the extend the repair scheme to cover other notebooks that are affected by the SAME problem.

If you can not afford or justify the repair you can use an external monitor as a work-a-round.

Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.

A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback

A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued in the future.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside USA

https://locate.apple.com/country

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Answer 2

danish037 Author

Level 1

9 points

Jun 10, 2021 8:48 AM in response to leroydouglas

Thanks for your reply—really appreciate it.

Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented. We are not privy to this %, or have any more insight.

I do not see how this is even documented. In the feedback link (http://www.apple.com/feedback), the model of the macbook or the inches is not even a required field. Neither is there an issue tracker, where people can register their complaints. Overall, this is very disappointing state of affairs, as this is a known design issue and the service program already exists for a 13 inch macbook—making loyal customers suffer so much in the first place.

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Answer 3

HWTech

Level 9

60,626 points

Jun 23, 2021 7:44 PM in response to danish037

The "Product Feedback" is a one way deal as Apple won't respond to you.

You can try contacting Apple corporate to let them know how you feel:

https://www.apple.com/contact/

You can also check your local consumer protection laws.

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Screen goes black after a certain angle

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