You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Big Sur Issue Crashing

Hi all,


I have a MBP 2017 13 inch, 2 thunderbolt. Ever since upgrading to 11.3 I have had an issue with my laptop randomly crashing when plugged in on charge and a few apps open. I have upgraded to 11.4 now and the issue seemed to be fixed until I plugged the laptop into the charger, I have used 2 different chargers both Apple OEM.


Is anyone else having this issue or know a fix please?

Posted on May 26, 2021 6:14 AM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2021 7:06 AM

Seems to be a hardware problem.

You could try both an NVRAM reset and SMC reset.

https://support.apple.com/en-us/HT204063

SMC reset is linked at the bottom of the above article.


If that doesn’t help, take it to an Apple Store or Authorized Repair center.

5 replies

Big Sur Issue Crashing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.