You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone7 has the black screen with a picture of a cable pointing to a computer, but when i plug it in, Itunes does not recognize the phone

How do i get itunes to recognize my iphone?

I have tried with the same cable, usb-port and computer with another iphone - that works just fine.

iPhone 7, iOS 14

Posted on May 11, 2021 9:41 PM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2021 3:32 AM

Stuck on Restore screen

If you see the Restore screen on your iPhone, iPad, or iPod touch

2 replies

My iphone7 has the black screen with a picture of a cable pointing to a computer, but when i plug it in, Itunes does not recognize the phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.