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User profile for user: Lukes9ers
Lukes9ers Author
User level: Level 1
4 points

App store

When I try to add an app or more storage it says my account has been locked, how do I get it unlocked?

Posted on May 5, 2021 9:00 AM

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User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
208,153 points

Posted on May 5, 2021 9:16 AM

See the following support documents depending on the exact wording of the message you are seeing:


  1. If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support
  2. If your Apple ID is locked or disabled - Apple Support
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