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when i try to set up face ID the here are the issues by steps
1 - get started which I do at -how to set up ID
2- Position your face with the frame, which I do
at step it get stuck and does not move forward, did I steps e.g. restart etc.
iPhone XR, iOS 14
Hello kamran31,
Welcome to Apple Support Communities. We see from your post that you've encountered an issue with Face ID, and followed the steps here to try to resolve the issue: If Face ID isn't working on your iPhone or iPad Pro
You've done great work so far! We suggest completing all the steps in the article you viewed, including those under step "8 - Reset Face ID"
"If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or" follow this link to Get Support directly from Apple.
We trust these tips help you to resolve this ASAP so you can enjoy the convenience of Face ID again.
Kind regards!
All apple stores remain closed in Uk and spoke to outlets and they said it’s manufacturing issue. The camera is working well and all picture can be taken as before.
is there any way you can help with as I am still under manufacturing warranty.
Lol why would I use with face mask at least this should be thought out question from a customer unless 1st or 2nd Face ID was originally created with mask or specific mask; which will be a laughing stock for me.
Click the Get Support link in his post and you can start the service process and arrange to send it in.
By any chance, you aren't trying to use Face ID with a face mask on are you?
He was just asking, neither the first nor second Face ID will work with a mask. Not sure what you are referring to as to being a laughing stock.
Don’t worry you made me smile I was just thinking about those people using mask and complaining for Face ID ; don’t worry.
It is still not working, Facce ID.
