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siti294 Author

Level 1

8 points

My keypad, my video, netflix, spotify doesn’t have a sound.

My video, netflix spotify also keypad, hey siri..the sound not appear. But ringtone still okay..

iPhone 11, iOS 14

Posted on Feb 8, 2021 9:23 AM

Top-ranking reply

Leanne_68

Community Specialist

Posted on Feb 10, 2021 9:25 AM

Hi siti294,

Thank you for posting in the Apple Support Communities. It sounds like you're having some issues with sounds playing on your iPhone, correct? If so, we would love to help see if we can get the issue resolved for you. Let's go ahead and follow the troubleshooting steps we've linked for you below.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you've already tried those steps, and are still unable to hear sound from your device, let's double check that you aren't paired to a Bluetooth connection by going to Settings > Bluetooth, then disabling Bluetooth and trying again to play sound from your device.

Please let us know how it goes. We're always happy to help.

Cheers!

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My keypad, my video, netflix, spotify doesn’t have a sound.

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