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Level 1

4 points

My iPod is frozen on the support/apple.com screen . It asked me to download new software and now it is frozen .

My iPod requested an update and now it is frozen on the black and white restore page after re booting

Posted on Jan 25, 2021 8:22 AM

Top-ranking reply

Level 6

9,967 points

Posted on Jan 25, 2021 8:13 PM

If your iPhone, iPad, or iPod touch won't turn on or is frozen - https://support.apple.com/en-us/HT201412

If your iPhone, iPad or iPod touch won’t update - https://support.apple.com/en-us/HT201435

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