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Level 1

7 points

Videos won’t load

I can’t view some of my videos on my iPhone 11. It has an exclamation mark and sayd

error accrued while loading a higher quality of this video

iPhone 11, iOS 14

Posted on Dec 22, 2020 10:16 PM

Top-ranking reply

Community+ 2024

Level 10

413,850 points

Posted on Dec 23, 2020 12:52 AM

If you had enabled Optmised Storage and enabled iCloud, please connect to the internet.

Tap Settings > [your name] > iCloud > Photos. Turn on iCloud Photos. Select Optimize iPhone Storage to save space on your device.

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