Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My father-in-law passed away and his iPad is activation locked. We do not have his Apple ID/Password. Is there anyway to undue the lock and restore the device?

My father-in-law passed away and his iPad is activation locked. We do not have his Apple ID/Password. Is there anyway to undue the lock and restore the device?

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Dec 6, 2020 8:21 AM

Reply
1 reply
Sort By: 

Dec 6, 2020 11:33 AM in response to DonB70

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



Reply

My father-in-law passed away and his iPad is activation locked. We do not have his Apple ID/Password. Is there anyway to undue the lock and restore the device?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.