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i can't purchase an app

i have 10$ in my account and when i want to purchase the app the only payment method that shows up is credit card and when i put my credit card number it's declined and the apple id method doesn't show up:( any help?

iPad, iPadOS 14

Posted on Nov 28, 2020 3:30 PM

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Posted on Nov 28, 2020 6:10 PM

Does the $10 show in your Apple ID balance?


Apple ID balance - View   


See the Apple Support article(s) below. Link to contact Apple Support in the article. 


Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store.    


Possible fixes.   Fix ‘Your Payment Method Was Declined’ Error In App Store


                          Payment method declined in iTunes or the App Store ...

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Question marked as Top-ranking reply

Nov 28, 2020 6:10 PM in response to danasama

Does the $10 show in your Apple ID balance?


Apple ID balance - View   


See the Apple Support article(s) below. Link to contact Apple Support in the article. 


Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store.    


Possible fixes.   Fix ‘Your Payment Method Was Declined’ Error In App Store


                          Payment method declined in iTunes or the App Store ...

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Nov 29, 2020 6:53 AM in response to danasama

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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i can't purchase an app

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