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iPhone Disabled

My 92 year old mother's iPhone 6S has a message saying iPhone is Disabled - connect to iTunes. I connected to iTunes on my computer to try and restore her phone to reset the passcode. I ended up with a message saying that the phone could not be found. How can I reset her phone so that it is usable for her?

iPhone 6s Plus

Posted on Nov 28, 2020 10:56 AM

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Level 10

125,171 points

Posted on Nov 28, 2020 11:05 AM

See if this helps: https://support.apple.com/en-us/HT204095

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Top-ranking reply

Level 10

125,171 points

Nov 28, 2020 11:05 AM in response to gdsammy

See if this helps: https://support.apple.com/en-us/HT204095

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iPhone Disabled

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