Photos app hangs when synchronizing with iCloud

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Level 1

17 points

Photos app hangs when synchronizing with iCloud

The Photos app on my Mac stopped synchronizing with ICloud a few weeks ago. That was still on Catalina. I have now upgraded to Big Sur, but no change with the Photos problem.

I tried a couple of things already, like disabling and re-enabling Notes syncing, restarting the Mac, logging out of iCLoud alltogether, and then logging in again. No avail. The syncing hangs at "Uploading 6,954 Items". Internet connectivity is fast.

This problem seems to show up in support forums in multiple variations, but I haven't seen a any systematic checklist or process to reset Photos and the sync process. Apple Support didn't help.

MacBook Pro 13″, macOS 11.0

Posted on Nov 15, 2020 9:00 AM

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Answer 1

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tom-62 Author

Level 1

17 points

Nov 24, 2020 2:37 AM in response to Leanne_68

Thank you!

Rebooting into safe mode restarted the blocked sync process in Photos which has successfully finished in a short time. I have then rebootet normally, and Photos is syncing just fine whenever a new photos is entered on the Mac or iPhone.

Thank you!

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Answer 2

Leanne_68

Community Specialist

Nov 23, 2020 10:06 AM in response to tom-62

Hello tom-62,

Welcome to the Apple Support Communities. From your post, it appears there are issues with Photos completing an upload to iCloud. We'll Do what we can to help.

If you have another Apple device, try taking a new photo and see if it uploads to iCloud: Set up and use iCloud Photos

Check to see if the upload makes any progress in safe mode. You might have to turn on the network manually once in safe mode: How to use safe mode on your Mac

Best regards.

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Photos app hangs when synchronizing with iCloud

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