Authorize/deauthorize

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Level 1

8 points

Authorize/deauthorize

My computer will not play some of the music I have purchased. I deauthorized the computer and reauthorized it. Now I get a message that I have reached the max. of five. It will not bring up the deauthorize section for me to correct the problem. I read that it only lets you do this once a year??? Now I have newly downloaded purchased music that I cannot play on my computer. Also have not been able to burn some of my music to CD's because of the not authorized on this computer pop-up.

Windows, Windows 10

Posted on Oct 27, 2020 6:03 AM

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Answer 1

Top-ranking reply

MichaelB2019

Community Specialist

Oct 30, 2020 2:39 PM in response to mack4066

Hi mack4066,

Thanks for coming to Apple Support Communities for help authorizing your computer to play music. It sounds like you are having authorization issues on your Windows computer with iTunes.

This article has some steps that might be able to help: If iTunes for Windows prompts you to authorize your computer when you try to play purchases.

Is iTunes completely updated? Do you have another computer where you could try deauthorizing all and authorizing one at a time again? Authorize or deauthorize your computer for iTunes Store purchases.

Have a fantastic day!

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Answer 2

turingtest2

Level 10

274,588 points

Oct 30, 2020 2:54 PM in response to mack4066

Repeated requests to authorize an already authorized computer for recent store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.

If that hasn't helped see If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases - Apple Support.

See Authorization vs. association - Apple Community for background on authorization limits.

tt2

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