You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Factory reset device still showing in devices

I brought in my MacBook for repairs and factory reset it in store prior to leaving. When I got home I noticed that the device was still listed in my devices (on my iPhone) despite wiping it. Why would this be?

MacBook Pro 13″, macOS 10.15

Posted on Oct 8, 2020 4:42 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2020 8:29 PM

Did you sign out of Find My Mac? Did you remove it from your iCloud.com page? The iPhone listing requires you to remove devices you no longer have.


1 reply

Factory reset device still showing in devices

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.