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dayakgill Author

Level 1

4 points

phone stuck on apple sign

my iPhone 11 max is stuck on the apple sign and I don't know how to reboot it but I don't want to lose any of my data, could u suggest a option please??

Posted on Oct 8, 2020 12:57 AM

Top-ranking reply

Axel Foley

Level 10

149,592 points

Posted on Oct 8, 2020 1:02 AM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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phone stuck on apple sign

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