After updating my iPhone X to 14.0.1 my face id does not work.

Question

After updating my iPhone X to 14.0.1 my face id does not work.

After updating my iPhone 10 to 14.0.1 my face id does not work even after soft restart help !!!!

How can I fix this help ?

[Re-Titled by Moderator]

iPhone X

Posted on Oct 7, 2020 2:42 PM

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Answer 1

Top-ranking reply

Faceiddoesnotwork Author

Level 1

15 points

Oct 8, 2020 9:45 AM in response to Axel Foley

thanks Axel you were very helpful...I called Apple they are sending me a replacement phone camera is broken not software ..it's a hardware issue and they resolved it thanks again for taking your time to help me ..A R

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Answer 2

Axel Foley

Level 10

150,180 points

Oct 7, 2020 2:54 PM in response to Faceiddoesnotwork

Lets try a Force ReStart then-

Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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Answer 3

Oct 7, 2020 3:01 PM in response to Axel Foley

Axes do I do this when iPhone is off or on it did not do anything with the iPhone already on ?

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Answer 4

Oct 7, 2020 3:14 PM in response to Faceiddoesnotwork

Ok that worked Axel but I am still not able to reactivate my face id...help ...this is bad...

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Answer 5

Oct 7, 2020 3:30 PM in response to Faceiddoesnotwork

I think I found the problem when I go to my camera to take a picture my screen is black I cannot take a picture somehow my camera is disabled or broken how do I fix this any ideas out there ??

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Answer 6

Axel Foley

Level 10

150,180 points

Oct 7, 2020 6:37 PM in response to Faceiddoesnotwork

I recommend that you have it examined at the Apple Store or at an Apple Authorized Service Center to determine the cause. If they are not open then please contact ➔ Apple Support

Axel F.

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Answer 7

Axel Foley

Level 10

150,180 points

Oct 8, 2020 12:57 PM in response to Faceiddoesnotwork

You are welcome and I am glad that all got resolved.

Axel F.

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After updating my iPhone X to 14.0.1 my face id does not work.

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