You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Trust root certificates

I need to remove a root trust certificate that doesn’t show up anywhere in the apple website and I never rooted my phone!!

Posted on Sep 13, 2020 2:05 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 13, 2020 2:13 PM

Go to Settings/General and scroll to the bottom. If there is an entry for Profiles or Device Management tap on it and review the profiles there. If there aren’t any the only other way a certificate can exist on the phone is if it is under enterprise device management from either a business or a school. If this is the case you can’t remove the certificate.

1 reply
Question marked as Top-ranking reply

Sep 13, 2020 2:13 PM in response to queenbee3374

Go to Settings/General and scroll to the bottom. If there is an entry for Profiles or Device Management tap on it and review the profiles there. If there aren’t any the only other way a certificate can exist on the phone is if it is under enterprise device management from either a business or a school. If this is the case you can’t remove the certificate.

Trust root certificates

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.