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My account is locked how can I unlock it

iPhone is locked and I can’t unlock it

iPhone 11, iOS 13

Posted on Sep 11, 2020 9:35 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 12, 2020 8:46 AM

Locked by your Apple ID or did you forget the passcode?


If your Apple ID is locked or disabled - Apple Support.    


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


For the passcode.


Passcode - If you forgot the passcode for your iPhone or your device is disabled.      

3 replies
Question marked as Top-ranking reply

Sep 12, 2020 8:46 AM in response to Sleazy123

Locked by your Apple ID or did you forget the passcode?


If your Apple ID is locked or disabled - Apple Support.    


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


For the passcode.


Passcode - If you forgot the passcode for your iPhone or your device is disabled.      

My account is locked how can I unlock it

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