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Level 1

23 points

unable to update preinstalled apps on new MacBook

I receive an error message when I try to update preinstalled apps.

It states " [name of app] cannot be updated because it was refunded or purchased with a different Apple ID"

I have to add that this is a new MacBook that I bought off the store. I have not associated any Apple ID other than my own with this MacBook.

The OS is updated with the latest version of Catalina.

MacBook Air 13″, macOS 10.15

Posted on Aug 31, 2020 2:26 AM

Top-ranking reply

Level 6

17,263 points

Posted on Aug 31, 2020 2:28 AM

Click on the Purchases tab, and choose Accept.

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