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Sudhie Author

Level 1

6 points

software update question

Hello - I just bought a used MacBook Pro 16" from B&H Photo with Catalina 10.15.6

It shows that there are 5 programs that can be updated. They are GarageBand, Numbers, Pages, Keynote and iMovie. When I try to update them I get a message come up that says:

" - - cannot be updated because it was refunded or purchased with a different Apple ID."

Do these programs come with the computer and OS or do they now need to be purchased from the App Store. Is the reason I can't update them because the previous owner bought them? ?

If they instead come with the computer how can I update them ? Thanks for any help

MacBook Pro 16″, macOS 10.15

Posted on Aug 14, 2020 4:33 PM

Top-ranking reply

Dah•veed

Level 9

65,461 points

Posted on Aug 14, 2020 7:42 PM

The work around is to delete the apps and download them with your own Apple ID.

ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8;  HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2

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