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BR-shag-3452 Author

Level 1

4 points

iPad not keeping a charge

My 2018 iPad keeps on crashing and needs to be charged even though it’s not out of charge. When I connect to power it will come back on showing there’s charge left . It won’t do it if it’s constantly connected and charging. Do I need a new battery?

iPad Air, iOS 12

Posted on Jul 27, 2020 3:08 PM

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Level 10

81,407 points

Jul 27, 2020 5:18 PM in response to BR-shag-3452

Maybe.

Your iPad is nearly 7-years old, now!

I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

Best of Luck to You!

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Jul 27, 2020 3:41 PM in response to BR-shag-3452

This support page may be helpful in diagnosing issues with iPad battery charging:

If your iPhone or iPod touch won't charge - Apple Support

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iPad not keeping a charge

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