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I bought a sticker pack on the appstore. When I went to IMessage, I chose and sent those stickers, but the system always told me to try again. I have no other way but with text messages I can still send normally. What should I do with the purchased sticker packages now?
iPhone 7 Plus, iOS 13
Hey Min712,
Thanks for using Apple Support Communities! We understand you're not able to use a sticker pack you purchased. We're happy to provide some information to help.
It looks like you're sending those stickers over SMS, are you able to send them using iMessage without issue? If you haven't already done so, try testing that out.
If this behavior is only happening with one sticker pack, try removing that from your app drawer, and then adding it back. You can see how to do that here: Use iMessage apps on your iPhone, iPad, and iPod touch
Thanks again, and have a great day!
Hey Min712,
Thanks for using Apple Support Communities! We understand you're not able to use a sticker pack you purchased. We're happy to provide some information to help.
It looks like you're sending those stickers over SMS, are you able to send them using iMessage without issue? If you haven't already done so, try testing that out.
If this behavior is only happening with one sticker pack, try removing that from your app drawer, and then adding it back. You can see how to do that here: Use iMessage apps on your iPhone, iPad, and iPod touch
Thanks again, and have a great day!
Sticker _Messager
