My iPad is disabled

Question

My iPad is disabled

My iPad account is disabled in the App Store and iTunes.

how do I fix this?

i have been on the phone waiting for support for 30 minutes.

iPad Pro, iPadOS 13

Posted on Jul 16, 2020 3:29 PM

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Answer 1

Top-ranking reply

LotusPilot

Community+ 2025

Level 10

294,448 points

Jul 16, 2020 3:35 PM in response to Boomer1andcourt

If having difficulty with your AppleID in both the Apple App Store and iTunes, this might suggest that your AppleID account itself is locked or disabled.

If your Apple ID has been locked or disabled – Apple Support

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Answer 2

QuickPost

Level 10

103,389 points

Jul 16, 2020 3:30 PM in response to Boomer1andcourt

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

If you forgot your Screen Time passcode - Apple Support

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My iPad is disabled

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