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User profile for user: Msindisi1
Msindisi1 Author
User level: Level 1
21 points

Messages Showing “Open” on Lock Screen (iPhone 8)

Good day guys,


Would you be so kind as to assist with deactivating the “Open” pop on my Messages.

It used to be that when I receive a message while the phone was locked, I could just tap on the message, scan my fingerprint and I would be taken straight to that message. Now there’s an additional pop up on the left of the message which says “Open”. I have to click this pop up for the message to open. This started happening after I reset my settings🤦🏾‍♂️. Please help. I have attached an illustration below.

iPhone 8, iOS 13

Posted on Jun 16, 2020 6:14 PM

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Question marked as Top-ranking reply
User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Posted on Jun 20, 2020 7:03 AM

Hi MsiraxTheApplist,


I understand you're having trouble with opening Messages from your Lock screen and I want to help.


Have you set up your iPhone with Touch ID again since resetting your settings?


You can set up Touch ID here:

Use Touch ID on iPhone and iPad - Apple Support


You can change what can be accessed on the Lock Screen with the info here:

Change access to items when iPhone is locked - Apple Support

View and respond to notifications on iPhone - Apple Support


Let me know if that helps.


Thanks for using the Apple Support Communities.

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Question marked as Top-ranking reply
User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Jun 20, 2020 7:03 AM in response to Msindisi1

Hi MsiraxTheApplist,


I understand you're having trouble with opening Messages from your Lock screen and I want to help.


Have you set up your iPhone with Touch ID again since resetting your settings?


You can set up Touch ID here:

Use Touch ID on iPhone and iPad - Apple Support


You can change what can be accessed on the Lock Screen with the info here:

Change access to items when iPhone is locked - Apple Support

View and respond to notifications on iPhone - Apple Support


Let me know if that helps.


Thanks for using the Apple Support Communities.

Reply

Messages Showing “Open” on Lock Screen (iPhone 8)

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