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User profile for user: Winnie47
Winnie47 Author
User level: Level 1
6 points

Iphone XR - frozen black screen with spinning wheel


I have an IPhone XR that suddenly stopped working . It went to a

black screen with a spinning wheel . I cant shut it down either. I tried pressing up volume button/down volume button and then holding button on the right - it didnt bring up Apple symbol or shut down. Could this be that its downloading the latest update? Its the middle of the day and I'm trying to work from home so I continue to receive a paycheck!! How long will this last? What can I need to do to fix this problem ? Please help

Posted on Apr 28, 2020 12:25 PM

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User profile for user: fyip
fyip
User level: Level 6
18,378 points

Posted on Apr 29, 2020 9:46 AM

Force restart iPhone - Apple Support ⬅︎ try this again...

⬇︎⬇︎⬇︎

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Try Recovery Mode...⬇︎⬇︎⬇︎Full instructions in link...⬆︎⬆︎⬆︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


 Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.


If your iPhone is stuck on the Apple logo - Apple Support


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Question marked as Top-ranking reply
User profile for user: fyip
fyip
User level: Level 6
18,378 points

Apr 29, 2020 9:46 AM in response to Winnie47

Force restart iPhone - Apple Support ⬅︎ try this again...

⬇︎⬇︎⬇︎

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Try Recovery Mode...⬇︎⬇︎⬇︎Full instructions in link...⬆︎⬆︎⬆︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


 Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.


If your iPhone is stuck on the Apple logo - Apple Support


Reply

Iphone XR - frozen black screen with spinning wheel

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